Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and \xe2\x80\x93 through their work \xe2\x80\x93 can make an impact on our industry. We\xe2\x80\x99re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a CX Analyst working with Qualtrics, you are responsible for analyzing customer feedback and data which purpose to provide insights and recommendations for improving customer experience. You will use Qualtrics software to collect and analyze data, and you will be responsible for creating reports, dashboards, and presentations to communicate your findings to customers.

What You\xe2\x80\x99ll do on a Typical Day:

• Collect and analyze customer feedback data using Qualtrics software.
• Develop and maintain customer experience metrics, dashboards, and database tools.
• Identify trends and patterns in customer feedback data to deliver insights and recommendations for improving customer experience.
• Conduct root cause analysis and provide recommendations for improvement.
• Collaborate with multi-functional teams to implement customer experience initiatives and track progress.
• Create reports, presentations, and other communication materials to share findings and recommendations with customers.
• Support automated survey program data inputs and outputs.
• Maintain up-to-date knowledge of customer experience standard processes and industry trends.
• Deliver training and support to team members on Qualtrics software and customer experience analysis techniques.
• Develop and implement streamlined document management processes to enhance efficiency, accessibility, and compliance within the organization, ensuring proper version control, document security, and user-friendly access for relevant customers.

What We\xe2\x80\x99re looking for:

• Bachelor\'s degree or equivalent experience in marketing, business, or analytics or related field.
• Proficient in Qualtrics software and other data analysis tools.
• Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
• Experience with SQL scripting in Hive databases, JavaScript, CSS, HTML, JSON preferred.
• Experience with SharePoint Lists build and maintenance.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Solid attention to detail and ability to manage multiple projects simultaneously.
• Familiarity with customer experience standard processes and industry trends.
• Experience in customer experience analysis or related field preferred.
• Pro-active self-starter with ability to succeed in a dynamic environment working to tight deadlines.

Location IND0003 - Gurgaon - GBT

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult .

What if I don\xe2\x80\x99t meet every requirement? If you\xe2\x80\x99re passionate about our mission and believe you\xe2\x80\x99d be a phenomenal addition to our team, don\xe2\x80\x99t worry about \xe2\x80\x9cchecking every box;" please apply anyway. You may be exactly the person we\xe2\x80\x99re looking for!

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