Job Description

A Customs Clearance Coordinator will be responsible for ensuring smooth border clearance documentation.

Primary Objectives:

- ensuring that all pending documents for crossing border are received and sent to corresponding customs brokers for clearance.

- following up frequently with customs broker for ENTRY # and communicate it effectively to driver in a timely manner

- ensuring that all required ACE/ACI are created and processed in accordance with corresponding future / current border crossings

- required to give and receive all required customs information to and from driver that is required for successful and efficient border crossing on every shipment.

- Ensure that System is updated frequently and accurately with border crossing ETA's and events

- Ensure that all POD's are accounted for and collected in an efficient manner

Driver Communication

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Ensuring that all driver border crossing locations and ETA's are known and updated accordingly in FLEET. Ensuring that drivers have all required information to successfully complete their border crossing Ensure that drivers have all required documentation to successfully complete border crossing Ensure that all drivers are aware of their expectations, policies, laws, and requirements of crossing the border at all times Ensure that all driver issues are reported and noted in accordance with company policy Ensure that drivers border clearance is processed, and entry number received prior to approaching ANY BORDERS

Customer Service

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Maintaining a professional and loyal relationship with all brokers/customers Ensures that all customer requirements are adhered to and properly communicated to supporting team Communicates any service delays or failures to the customer/customer service representative prior to the occurrence Ensures that all pick-up and delivery requirements are met to appropriate service levels

Skills & Abilities

- Strong English language skills - verbal & written

- Ability to effectively manage competing priorities and maintain results

- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts

- Strong knowledge of North American trucking regulations and geography

- Assessment techniques such as: examining, questioning, evaluating and reporting

- Strong understanding of dispatch operations in the transportation industry

- Good analytical skills

- Effective planning and organization

- Creativity and resourcefulness

- Attention to detail and accuracy

- Ability to work effectively under pressure and tight deadlines

- Ability to think outside the box

- Ability to work as part of a team

- Ability to build relationships

- Willingness to work flexible hours, including evenings, weekends and holidays

Education & Experience

- This position generally requires at least 1-2 years of related dispatch experience.

- System training or experience required

Physical Demands

- Ability to sit for long periods of time

- Ability to view computer screen for long periods of time

Work Environment

- Ability to use a wide range of practical problem solving in a high stress environment

Job Type: Full-time

Salary: ?18,000.00 - ?25,000.00 per month

Benefits:

Paid sick time
Schedule:

Night shift Rotational shift US shift
Ability to commute/relocate:

Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

Fluent English (Preferred)
Shift availability:

Night Shift (Preferred) Overnight Shift (Preferred)
Work Remotely:

No
Speak with the employer +91 9988021944

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Paid sick time Provident Fund
Experience:

total work: 1 year (Preferred)
Work Location: In person