Managing incoming and outgoing calls from leads customer service inquiries
Identifying and assessing customers' needs to achieve satisfaction
Manage large amounts of incoming and outgoing calls as well as compliant calls
Generate sales leads from received data base from concern department
Provide accurate, valid and complete information by using the right methods/tools
Meet target oriented and customer service team sales targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies accordingly your process
Proven customer support experience or experience as a client service representative
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