Job Description

Reporting directly to the Team Leader, a Customer Verification Advisor will: Respond promptly and effectively to incoming or outgoing communication to player contacts and exhibiting high levels of attention to detail (chats, emails etc.) Ensure that customer accounts are validated correctly and as per regulations. Ensure that more complex customer issues are followed up and resolved in a timely manner. Proactively develop customer relationships by maintaining contact at an appropriate level. Escalate recurring customer issues to Team Leader/ SMEs and relevant internal department where applicable. Contribute to the ongoing development and improvement of the customer experience. The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role What you ll bring: Minimum 0-2 years experience in customer verification function Have experience in verification, KYC (Know your customer) Excellent communication skills English - both written and oral Customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts. Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills Show initiative, suggesting ways to improve the customer experience. Flexible approach to working in a dynamic and often hectic environment. High level of customer service orientation, with a proven ability to see problems through to their resolution. Required skills: A proven team player with a can do\' attitude. Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers. Desired skills: Foreign Language knowledge would be a bonus. A passion for gaming products and applicable expertise. Shows initiative, suggesting ways to improve the customer experience.

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