Job Description

:
Customer support (compliance, risk, trust & safety )
Job description
Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an ability
to compose grammatically correct, concise, and accurate written responses in the required
language.

• 2+ years of experience in a customer facing role related to operations, compliance, risk,

trust & safety or a similar space

• Strong communication skills and can explain highly technical topics to technical and non-

technical audiences

• The ability and desire to challenge the status quo and work in a deeply ambiguous space

• Experience using data to propose creative solutions to both tactical and strategic problems

• Creativity when solving problems from a customer perspective and is pragmatic when

solving them

• Deep empathy for entrepreneurs running a business, and are motivated to solve problems

to empower them

• Experience analyzing user feedback patterns and use these insights to drive process and

product improvements

• Experience with complex and sensitive user facing issues relating to privacy, user safety,

fraud, and supportability

• Experience in SQL/Redshift

• Project/Program Management experience

• You possess experience in risk analysis, investigations or risk operations

• You have excellent English communication skills, both written and verbally

• You excel in analytical thinking and problem solving, with experience using data to make

assessments / judgment

• You enjoy working in an in-office environment with strong cross team collaboration and

support

• You are able to prioritize and enjoy working in a quick-moving environment

• You are humble and have a proven track record for working well across teams and with

external partners

• Flexible for weekend shifts as needed

Preferred qualifications

• Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present

risk

• Knowledge of risk schemes, risk prevention methods, and risk detection tools

• Prior risk experience across multiple industries/verticals

• Experience in a high growth technology company

• Experience working from a queue