Customer Trust And Safety Sme/tl Hyderabad

Year    Hyderabad, Telangana, India

Job Description

:
Customer support (compliance, risk, trust & safety )
Job description
Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an ability
to compose grammatically correct, concise, and accurate written responses in the required
language.

  • 2+ years of experience in a customer facing role related to operations, compliance, risk,
trust & safety or a similar space
  • Strong communication skills and can explain highly technical topics to technical and non-
technical audiences
  • The ability and desire to challenge the status quo and work in a deeply ambiguous space
  • Experience using data to propose creative solutions to both tactical and strategic problems
  • Creativity when solving problems from a customer perspective and is pragmatic when
solving them
  • Deep empathy for entrepreneurs running a business, and are motivated to solve problems
to empower them
  • Experience analyzing user feedback patterns and use these insights to drive process and
product improvements
  • Experience with complex and sensitive user facing issues relating to privacy, user safety,
fraud, and supportability
  • Experience in SQL/Redshift
  • Project/Program Management experience
  • You possess experience in risk analysis, investigations or risk operations
  • You have excellent English communication skills, both written and verbally
  • You excel in analytical thinking and problem solving, with experience using data to make
assessments / judgment
  • You enjoy working in an in-office environment with strong cross team collaboration and
support
  • You are able to prioritize and enjoy working in a quick-moving environment
  • You are humble and have a proven track record for working well across teams and with
external partners
  • Flexible for weekend shifts as needed
Preferred qualifications
  • Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present
risk
  • Knowledge of risk schemes, risk prevention methods, and risk detection tools
  • Prior risk experience across multiple industries/verticals
  • Experience in a high growth technology company
  • Experience working from a queue

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Job Detail

  • Job Id
    JD3824639
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year