Job Description

Experience - 2-4 years

Location - Kolkata

Job Summary:

We are looking for a

Technical Services Engineer

to support tire and non-tire rubber customers through technical engagement, new grade approvals, and customer satisfaction initiatives. The role involves close coordination with Marketing, R&D, Manufacturing, and external customers to ensure product performance, compliance, and continuous improvement.

Key Responsibilities:

Coordinate approval of new rubber grades with customers and internal teams Engage with customers for technical discussions and issue resolution Review and implement customer carbon black specifications Prepare and manage Customer-Specific Requirement (CSR) matrices Support product stewardship and brand-building initiatives Coordinate improvement projects and grade modifications based on market needs Ensure timely resolution of customer complaints and CAPA implementation

Qualifications:

Education:

B.Tech / M.Sc in Chemical Engineering or Polymer Technology

Postgraduate (Preferred):

PGD-IRI in Rubber Technology

Experience:

Minimum 4 years in rubber / carbon black technical services

Certifications:

QMS certification preferred

Skills:

Strong knowledge of rubber technology and carbon black applications Analytical and problem-solving skills Understanding of QMS and customer complaint handling * Good communication and coordination skills