Job Description

As the primary point of contact for assigned customers, you will manage technical support, resolve issues, and represent customer interests within the company. Your role includes analyzing product updates, supporting during outages, collaborating with teams to enhance service, and maintaining optimal network health from a Service Warranty Support perspective.



Customer Relationship Management: You will be the voice of the customer, managing complex technical support situations and working to resolve conflicts effectively. Network Health and Technical Expertise: You'll maintain a strong understanding of the customer's network, providing ongoing technical support and analysis to ensure optimum performance. Sales and Service Improvement Opportunities: You will share sales opportunities and identify areas for service improvements, actively contributing to business growth. Cross-Functional Collaboration: You'll work closely with various internal teams such as Care Program Management, Emergency Management, and Sales, helping improve internal processes and service delivery. Mentorship and Leadership: As a mentor, you'll share your knowledge with team members, guiding their development and improving overall team performance.

You Have:

Technical Expertise: Proficient in network operations, technical support services, and troubleshooting. Customer Communication: Excellent verbal and written communication skills, especially in customer-facing scenarios. Analytical Abilities: Capable of analyzing product release notes, alerts, and customer feedback to provide actionable recommendations. Service Warranty Support Knowledge: Understanding of upgrade and retrofit processes within the scope of Service Warranty Support (SWS). Emergency Management Familiarity: Knowledge of Emergency Management (EM) practices, particularly outage management. Network Data Management: Proficiency in maintaining network data and customer information in relevant databases.

It would be nice if you also had:

Business Acumen: Understanding of how technical services contribute to overall business goals. Advanced Problem-Solving: Ability to approach complex issues from a fresh perspective.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:





One of the World's Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark



At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.


We are committed to a culture of inclusion built upon our core value of respect.





Join us and be part of a company where you will feel included and empowered to succeed.