Respond to customer inquiries via email, phone, and chat.
Troubleshoot and resolve technical issues related to our products.
Assist with product onboarding and training for new users.
Collaborate with the development team to address product bugs and improvements.
Document customer interactions and solutions in the support database.
Provide feedback to the product team based on customer experiences.
Requirements
:
Bachelor's degree in computer science or a related field.
Experience in customer support or technical support roles, preferably in SaaS.
Strong problem-solving skills and technical aptitude.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Whatsapp or call to 7397239155 or mail to hr@nettyfish.com
Job Types: Full-time, Permanent
Pay: ₹8,559.29 - ₹33,369.21 per month
Benefits:
Health insurance
Provident Fund
Language:
English (Preferred)
Work Location: In person
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