Job Description

Inside Sales Associate -

Role Description:

Royal Brothers is seeking a dynamic and results-driven Inside Sales Associate to join our growing sales team in Bengaluru. The Inside Sales Associate will be responsible for converting potential leads into customers through effective sales techniques, providing exceptional customer service, and contributing to the achievement of individual and team sales targets. This is an excellent opportunity for someone looking to build a career in sales within the mobility and bike rental industry.

Key Responsibilities:

Sales & Lead Conversion:

Handle customer interactions through Voice, Email and Chat Provide resolution as per the SOP Increase First call resolution rate Convert potential leads into confirmed bookings through effective telephonic and digital communication Meet and exceed individual monthly and quarterly targets consistently Follow up on warm leads and conduct outbound sales calls Conduct systematic follow-ups until conversation is completed and closure is achieved (either conversion or attempt exhaust) Always maintain best quality on calls with professional tone, clear communication, and adherence to company standards Provide exceptional customer service to ensure high levels of customer satisfaction Address customer queries, concerns, and complaints in a professional and timely manner Assist customers with booking processes, product information, and service-related inquiries Maintain detailed records of customer interactions and feedback in "Freshdesk" Track and monitor personal performance metrics and KPIs Participate in team meetings and contribute to strategic discussions Work closely with the Team Leader and other team members to achieve collective targets Participate in training programs and skill development sessions Stay updated with product knowledge, pricing, and promotional offers Contribute ideas for process improvement and customer experience enhancement

Requirements:

Bachelor's degree in any discipline Excellent verbal and written communication skills in English and local languages Strong interpersonal skills with ability to build rapport quickly 1-3 years of experience in inside sales, telemarketing, or customer service Typing speed: Minimum 30 WPM with 85%+ accuracy Basic computer proficiency (MS Office, CRM software) Rotational shifts (day/evening/night shifts as per business requirements) Rotational week offs (including weekends when needed) Ability to handle rejection and maintain motivation Problem-solving skills and attention to detail
Job Types: Full-time, Permanent

Pay: ?280,000.00 - ?320,000.00 per year

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person