Job Description

*:*
As a Customer Service Executive , you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
*Key Responsibilities:*
- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
*Requirements:*
~Education: Graduates preferred.
Experience: ~Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
~Excellent written and verbal communication skills.
~Ability to work graveyard shifts.
~Immediate joiners preferred.
~Working Conditions:
~Schedule: 5 days working with 2 rotational days off each week.
~Shifts: Graveyard shifts only.
*Note:* No cab facilities or meal provisions.
*Address:* Block A37, Ienergizer, Noida Sector 60 (Nearest Metro Station: Noida Sector 59)