Job Description

About the Role

We are looking for a detail-oriented

Customer Support Intern

who will assist in

call auditing

,

quality checks

, and

student support activities

. This role is ideal for someone who wants to learn customer service, QA processes, and communication handling.

Key Responsibilities

Listen to recorded calls and conduct

call audits

as per quality guidelines. Evaluate communication quality, script adherence, tone, and customer handling skills. Prepare

daily and weekly audit reports

and share feedback with the team. Support the customer care team by handling

basic student queries

on calls/WhatsApp. Help in

documentation

, record maintenance, and CRM data updates. Coordinate with the support, academic, and counseling teams for issue resolution. Assist in identifying common customer issues and suggesting improvements. Ensure accuracy, confidentiality, and timely completion of assigned tasks.

Skills & Requirements

Good listening and analytical skills. Basic communication skills and confidence in handling calls (training provided). Attention to detail and ability to evaluate calls objectively. Familiarity with MS Excel, Google Sheets, and documentation tasks. Positive attitude and eagerness to learn support & QA processes. Freshers with strong interest in customer support/quality roles are welcome.

Benefits

Hands-on training in

call quality auditing

and customer support operations. Certificate of completion. Opportunity for full-time placement based on performance. Exposure to real-time support processes and QA standards.
Job Type: Internship
Contract length: 6 months

Pay: ?9,000.00 - ?10,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person