Job Description

About the Role:

We are at Royal Brothers are seeking dedicated and detail-oriented

Non-Voice/Voice Associates

to join our dynamic customer Experience team. This is an excellent opportunity for experienced professionals who excel in written communication and enjoy helping customers through digital channels.

Key Responsibilities:

Handle customer inquiries through chat, email, and other non-voice channels Provide prompt and accurate responses to customer queries and concerns Maintain detailed records of customer interactions and resolutions Escalate complex issues to appropriate departments by generating a ticket through Freshdesk Ensure adherence to company policies and quality standards Meet productivity targets while maintaining high accuracy levels Collaborate with team members to improve overall customer satisfaction

Essential Requirements

Experience & Education

Minimum 1+ years of experience

in non-voice & voice customer support or similar role

Graduate degree preferred

(any discipline)

Technical Skills

Typing speed: Minimum 30 WPM

with

85%+ accuracy

Proficiency in MS Office applications Strong written communication skills in English Basic computer navigation

Work Schedule Flexibility

Rotational shifts

(day/evening/night shifts as per business requirements)

Rotational week offs

(including weekends when needed) Ability to adapt to changing schedules based on operational needs

What We Offer

Compensation and Benefits:

Competitive salary: ?22,000 - ₹24,000

per month Comprehensive training program Career advancement opportunities Professional development support Positive and collaborative work environment Employee welfare programs

Ideal Candidate Profile

Strong problem-solving abilities Excellent attention to detail Customer-focused mindset Ability to work independently and as part of a team Adaptability to fast-paced work environment
Job Type: Permanent

Pay: ₹280,000.00 - ₹320,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift Night shift
Work Location: In person