Job Description

Profile: Customer Support


Experience: 1-2 years


Salary: Upto 15k-30k

Job Overview:

A Customer Service Advisor supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers, and they help ensure that customers are satisfied with products, services, and features.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Acknowledging and resolving customer complaints Knowing our website and services inside and out so that you can answer questions Keeping accurate records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Ensuring customer satisfaction and providing professional customer support Creating tickets for escalated queries and logging them to Edesk Tracking customer orders and providing information to the customer Creating returns labels for customers Understanding the different returns process for shops and online Answering calls and resolving issues over the phone Creating a ticket on Edesk for unresolved queries, informing the customer, and changing the status to /"TO DO/" for the core team to resolve

Requirements:

Fluent in English Good written and verbal communication UK Shift - 2 PM to 11 PM IST 6 days working, week off not on Sunday * 12-month commitment