Job description Handle inbound calls from the customers Identify the needs of customers, resolve issues, and provide solution Maintain good customer relations Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Customer Service Associates will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions. Required Candidate profile Undergraduate/Graduate with or without work experience Should possess good spoken skills in English + Hindi Should be comfortable working in rotational shifts (24*7) Demonstrates a strong customer service orientation Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept Ability to effectively communicate his/her thoughts in a well-organized manner Immediate joiners Salary 1+ Years of exp: Upto 2.19 lpa (Upto 16 K Take home) Work Location: Noida Cab provided
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