is a leading brand in the mattress and sleep solutions industry, dedicated to delivering quality products and exceptional customer experiences. We are currently looking for a passionate and dedicated
Customer Support Executive
to join our dynamic team and help us maintain our commitment to customer satisfaction.
Job Summary:
As an inbound
Customer Support Executive
, you will be the first point of contact for our customers, handling incoming inquiries and providing timely, effective solutions. You will play a crucial role in ensuring customer satisfaction by addressing concerns, processing orders, and offering product information with patience and empathy.
Customer Support Executive
Key Responsibilities:
Respond to inbound customer calls
, emails, and messages promptly and professionally.
Resolve product or service issues
raised by customers efficiently.
Provide accurate information
about Flo Mattress products, policies, and services.
Process customer orders, returns, and refunds
as per company guidelines
.
Log and document customer interactions
and feedback systematically.
Escalate complex issues
to the relevant departments when necessary.
Maintain a customer-first approach
, ensuring a positive experience with every interaction.
Collaborate with team members
to meet and exceed service goals.
Chat Support Executive :-
Key Responsibilities
Respond to customer queries and concerns
through WhatsApp and email promptly.
Provide
accurate details on products, orders, services, and policies.
Resolve issues or escalate complex
cases to relevant teams.
Log all interactions
and update customer records in the CRM.
Maintain a consistent, empathetic brand tone in responses.
Walk - In :
Days :- Tuesday to wednesday
Timing :- 3pm to 5pm
Address :-
Flo Mattress
46 Sakivihar road , sakinaka, Andheri East, Mumbai 72, next to excom house
Job Type: Full-time
Pay: ₹15,000.00 - ₹26,000.00 per month
Benefits:
Provident Fund
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.