Job Description

Company Overview
imarque Solutions Pvt ltd is a prominent company in the Business Process Outsourcing (BPO) industry, with its headquarters in Chennai. With a workforce of 1001-5000 employees, it has established a strong presence in the industry. For more information, visit the company\'s website at . For interview scheduling, please contact HR Arundhathi at 8608808539.
Job Overview
Join imarque Solutions Pvt ltd as a Customer Support Executive for Voice Process at our Hosur location. This full-time position is ideal for both freshers and those with up to 1 year of experience. The role involves handling customer inquiries in Kannada and English with a fixed day shift schedule from 9.30 AM to 6.30 PM. Both male and female candidates can apply.
Qualifications and Skills

• Fluency in Kannada and English is essential for effective communication with our diverse customer base.
• Excellent verbal communication skills to address and resolve customer queries efficiently and courteously.
• Basic computer proficiency to navigate, document and track customer interactions effectively.
• Strong problem-solving skills to identify customer needs and offer solutions promptly.
• A customer-focused approach with the ability to manage multiple tasks and prioritize responsibilities.
• Adaptability to work in a dynamic environment, with attention to detail and accuracy in data entry.
• Statistical Analysis (Mandatory skill) to interpret data and provide actionable insights.
• Understanding of Machine Learning, Python Programming, Data Visualization and Predictive Modeling for potential data-related tasks.

• Provide exceptional customer service by addressing queries and concerns through voice calls.
• Maintain a positive and professional demeanor with customers to enhance their experience.
• Document all customer interactions accurately in the company\'s system for future reference.
• Collaborate with team members and other departments to resolve complex issues promptly.
• Identify and escalate issues to appropriate personnel when necessary for resolution.
• Participate in training sessions and workshops to continuously improve service quality.
• Analyze customer feedback to suggest improvements in processes and service delivery.
• Stay updated with company policies, product offerings, and industry trends to provide informed responses to inquiries.