Job Description

Key Responsibilities

Handle inbound & outbound customer calls, emails, WhatsApp, and chat queries

Resolve product, order, delivery, return, and refund related issues

Provide accurate information about EverActiv products and services

Maintain a polite, empathetic, and solution-oriented approach (especially with elderly customers and caregivers)

Order & Complaint Management

Track and update order status across D2C, marketplace, and B2B orders

Coordinate with logistics, warehouse, and operations teams for issue resolution

Escalate unresolved or critical cases to the supervisor within defined TAT

Ensure closure of all customer tickets within agreed timelines

Documentation & Reporting

Update CRM/ticketing system with complete and accurate customer interactions

Maintain records of complaints, resolutions, and follow-ups

Share daily/weekly reports on call volume, issues, and escalations

Process Adherence & Improvement

Follow standard operating procedures (SOPs) and service guidelines

Identify recurring issues and suggest process improvements

Maintain confidentiality and data privacy of customer information

Desired Skills & Qualifications

experience in customer care / customer support (D2C, e-commerce, healthcare preferred)

Good communication skills in English & Hindi (regional language is a plus)

Basic computer knowledge (CRM, Excel, email handling)

Preferred

Experience handling Amazon/Flipkart customer queries

Exposure to healthcare, medical devices, or eldercare products

Strong problem-solving and multitasking abilities

Speak with the employer +91 8471010043 / 9711209395

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person