Job Description

Job Details


fresher - Full time
Total Openings - 2
Department - Customer Service
Category - Customer support


Sub Category - Help Desk Support


Pay according - Per month
Salary not disclosed



NWARESOFT PRIVATE LIMITED

Skills Required

Description

Nwaresoft stands at the forefront of technology, offering a comprehensive suite of

IT Services, Consulting, IoT Solutions, and IT Outsourcing

. With over a decade of expertise, we specialize in

custom software development and pre-built solutions

tailored to diverse business needs. Our commitment to excellence is reflected in our meticulous development process, innovative craftsmanship, and attention to detail.
We have established long-term partnerships with leading clients, including

Fiserv, ICICI Bank, GMR, HPCL, IOCL, Nayara, C3Centricity, IRCTC, AMU, IONFS, Secure Parking, SDMC, and MP Tourism

. These enduring relationships highlight our expertise in

delivering successful digital transformation projects

across multiple industries.

About the Role:

We are looking for a dedicated and customer-focused

Customer Support

to join our team. This is a great opportunity for someone who is enthusiastic about helping others and wants to build a career in customer service and client relationship management. You'll gain hands-on experience in a dynamic and supportive work environment while learning how to resolve customer queries and ensure client satisfaction.

Key Responsibilities:

Answer customer queries via chat, email, or phone. Understand customer problems and provide quick solutions. Record and track issues using support tools. Escalate technical or unresolved issues to senior team members. Follow up with customers to ensure their issue is resolved. Maintain a polite, professional, and helpful tone.

Perks and Benefits

Friendly and supportive learning environment. Hands-on experience with customer support tools and platforms. Real-time exposure to managing customer queries and issues. Work in a dynamic, startup-like setup where your ideas are valued. Build your professional portfolio with impactful work. Develop confidence by handling complete support tasks. Grow personally and professionally with continuous learning. Learn strategies to engage and assist a technical audience.

Required Skills:

Good communication skills (English/Hindi ). Basic computer knowledge and typing skills. Patience and willingness to help others. Ability to learn quickly and follow instructions. Team player with a positive attitude.

Preferred Qualifications

Graduation / Post Graduation.

Who Can

Final semester students refresher's (Recent Pass-out).

To Know More:

http://nwaresoft.com