Job Description

Role : Customer Support Trainee

- Respond to customer inquiries and resolve their issues via email, phone, or chat.

- Assist customers with placing orders, tracking shipments, and processing returns.

- Provide product information and recommendations to customers.

- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.

- Maintain accurate records of customer interactions and transactions.

- Identify and escalate complex issues to senior representatives or supervisors.

- Stay up to date with product knowledge and industry trends to provide excellent customer service.

- Meet and exceed customer satisfaction goals and performance metrics.

- Continuously improve customer service processes and procedures.

- Excellent phone/email communication skills

- Ability to handle high volume customer interactions

About Us

The SmartKargo team is a distinct combination of rich air cargo knowledge and deep technology skills. We have decades of experience in designing software products and deploying large-scale enterprise solutions. Our many years in and near the world's largest airlines and our deep roots in innovation hubs like Cambridge, Massachusetts, USA, help us lead the pack.

SmartKargo is part of QuantumID Technologies, Inc., a software and solutions company based in Cambridge, with locations around the world. Our Technology Center is in Pune, India.

Please visit us at www.smartkargo.com and www.kart2door.com for more information about us.

Job Types: Fresher, Internship
Contract length: 6 months

Pay: From ?21,000.00 per month

Location:

Pune, Maharashtra (Required)
Work Location: In person

Application Deadline: 30/08/2025
Expected Start Date: 09/09/2025