Job Description

Client Relationship Executive

Elysium Technology Private Limited (ETPL)

Location:

Madurai

Contact : 8220011462

Experience Required:

Minimum 1 Years

Employment Type:

Full-time

Overview:

Elysium Technology Private Limited (ETPL)

is seeking a dynamic and results-driven

Client Relationship Executive

to join our growing team in the IT sector. This role is pivotal in building and maintaining strong, long-term relationships with our clients by delivering outstanding service, understanding their business needs, and aligning them with our innovative IT solutions.

As the key liaison between the client and our internal teams, you will ensure smooth communication, timely service delivery, and a high level of client satisfaction. If you are passionate about customer success and thrive in a fast-paced, technology-driven environment, we invite you to be a part of our mission to drive impactful business outcomes.

Key Responsibilities:

Act as the primary point of contact for assigned clients, ensuring prompt and professional communication. Build and sustain strong relationships with key stakeholders by understanding their business goals and challenges. Identify opportunities for upselling and cross-selling relevant IT solutions based on client needs. Collaborate with internal departments (technical, sales, support) to ensure timely service delivery and issue resolution. Prepare and deliver insightful presentations on new products and services aligned with client objectives. Monitor and report on client account performance, offering data-driven insights to improve engagement. Conduct regular feedback sessions, check-ins, and satisfaction surveys to enhance client experience and loyalty.

Qualifications & Skills:

Bachelor's degree in Business Administration, Information Technology, or a related field. Minimum 2 years of experience in client relationship or account management, preferably in the IT industry. Strong track record of developing and managing professional client relationships. Excellent verbal and written communication skills with attention to detail. Ability to think critically and solve problems efficiently under pressure. Collaborative mindset with the ability to work across multiple teams and departments.
Proficiency in CRM software and tools used for managing client accounts and tracking performance metrics.

Job Type: Full-time

Schedule:

Day shift Morning shift
Work Location: In person