Job Description

Job Title:

Customer Support Team Lead

Location: Mumbai

|

Experience:

2-5 Years |

Type:

Full-time

About the Role:

We're looking for an experienced

Customer Support Team Lead

to manage and motivate our support team, ensure excellent customer experiences, and drive performance improvements.

Key Responsibilities:

Lead, guide, and motivate a team of Customer Support Representatives. Monitor performance and provide coaching for continuous improvement. Handle escalated customer issues promptly and professionally. Prepare reports and track key metrics (response time, CSAT, resolution rate). Collaborate with other departments to enhance customer satisfaction.

Requirements:

2-5 years of experience in Customer Support (min. 1 year in a leadership role). Strong communication, problem-solving, and people management skills. Hands-on experience with CRM tools and MS Office. Customer-focused mindset with the ability to handle pressure effectively.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?50,000.00 per month

Application Question(s):

Are you an Immediate joiner ? How many years of Experience as a Team Lead ? Are you located near to Vikhroli, Mumbai?
Work Location: In person