Job Description

Experience

:

Prior experience in customer service, support or technical support is a preferred (2 years).

Ability to quickly learn our software and gain a basic understanding of assigned product area

Basic analytical skills to identify, diagnose and resolve customer issues.

Basic ability to accurately diagnose and resolve issues.

Fundamental and effective written and verbal communication, with the ability to explain technical concepts to non-technical users.

Flexibility to adapt to changing processes, tools, and customer needs.

Ability to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously.

Meticulous attention to detail in documenting customer interactions and technical issues.

Customer-focused mindset with a desire to help and support users and colleagues

A strong commitment to providing excellent customer service and maintaining high customer satisfaction.

Candidates should be comfortable working at any time and be open to rotational shifts.

Technical / Functional Skills

: Proficient in using a computer and keyboard.

Job Types: Full-time, Permanent

Pay: ?8,561.91 - ?33,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person