Job Description

Job Summary

We are looking for a

Customer Support Technician

to provide technical assistance and after-sales support for

audio products

such as speakers, microphones, amplifiers, soundbars, and professional audio systems. The role involves troubleshooting, customer interaction, and coordination with internal teams to ensure timely issue resolution and high customer satisfaction.

Key Responsibilities

Provide

technical support

for audio products via phone, email, chat, or on-site Diagnose and troubleshoot issues related to

sound quality, connectivity, firmware, and hardware

Handle

installation, configuration, and basic commissioning

of audio systems Assist customers with

product setup, usage guidance, and demos

Maintain and update

service tickets, case logs, and resolution reports

Coordinate with

service centers, warehouse, and logistics

for replacements or repairs Support

warranty, RMA, and replacement

processes Escalate complex technical issues to engineering or product teams Ensure adherence to

SLA and TAT commitments

Collect customer feedback and report recurring issues for product improvement

Required Skills & Competencies

Strong understanding of

audio systems

(speakers, microphones, amplifiers, mixers) Basic knowledge of

analog & digital audio

, signal flow, and impedance Familiarity with

Bluetooth, AUX, USB, HDMI ARC, Wi-Fi

audio connectivity Good troubleshooting and problem-solving skills Proficient in

MS Excel, CRM tools, and email communication

Good verbal and written communication skills Customer-first attitude with patience and professionalism

Preferred Skills (Good to Have)

Experience in

professional audio / PA systems

Knowledge of

firmware updates and audio calibration

Experience in

call center or field service support

Exposure to

Amazon / e-commerce technical support

is a plus

CTC / Salary:

As per industry standards

Joining:

Immediate

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Work Location: In person