Job Description

A Customer Support Team Leader oversees a team of customer support representatives, ensuring excellent customer service and support. Key responsibilities include: - Team Management: Supervising and guiding a team of customer support representatives, providing coaching and feedback. - Performance Monitoring: Tracking team performance, analyzing metrics, and identifying areas for improvement. - Customer Issue Escalation: Handling complex or escalated customer issues, providing solutions and resolving problems. - Process Improvement: Developing and implementing processes to improve customer support efficiency and effectiveness. - Training and Development: Providing training and development opportunities to team members, ensuring they have the skills and knowledge needed to excel. Essential skills for a Customer Support Team Leader include: - Leadership: Ability to lead and motivate a team, providing guidance and support. - Communication: Strong verbal and written communication skills, with the ability to communicate effectively with customers and team members. - Problem-Solving: Ability to resolve complex customer issues and develop effective solutions. - Analytical: Ability to analyze data and metrics, identifying trends and areas for improvement. - Coaching: Ability to coach and develop team members, providing feedback and guidance.

Job Types: Full-time, Fresher

Pay: ₹18,923.52 - ₹44,490.87 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer