Job Description

We are seeking a motivated and customer-focused individual to join our team Infimobile as a

Customer Support Lead

InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check

Responsibilities

Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency. Coordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximize customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so.

Additional Responsibilities

Monitor and assign emails in generic inboxes, such as info@, orders@ Answer customer enquiries by telephone and email, plus any other communication channels that are introduced by the company such as live agent and social media. Liaise with infimobile's Escalation Manager & Team Leader to ensure all issues are resolved within agreed time scales. Responsible for all post-order correspondence with customers ensuring all aspects of a project are effectively communicated and documented. Assist customers when pick errors have occurred, liaising with After Sales as and when required. Manage escalated calls and emails from customers.

REQUIREMENTS -

Requires executive-level communication skills to communicate effectively with top management staff and other customer service employees. Knowledge of Windows PC applications, Microsoft Excel (creating trend charts and v lookup), and Microsoft PowerPoint (creating presentations) Language skills necessary - US English Ability to effectively resolve or drive resolution for the critical situations that require the creation of solid, effective and efficient approaches Experience with executive managing level expectations and communications Demonstrated proficiency in managing challenging customer situations and leading customers through difficult issues to successful resolution

WORK MODE -

Full Time Flexible Working Hours

PREFERRED EXPERIENCE -

Work Experience with US Clients.

BENEFITS -

Free Cafeteria Incentives are provided
Job Type: Full-time

Pay: ₹50,000.00 per month

Benefits:

Health insurance
Ability to commute/relocate:

Hyderabad, Telangana 500081: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

total work: 3 years (Required)
Language:

English (Required)
Work Location: In person