Job Description

We are seeking a highly skilled

Customer Support Team Lead

to manage our support team and ensure high-quality customer service across phone, chat, and email.

Key Responsibilities:

Lead and mentor the Customer Support team. Oversee daily operations and handle escalated customer issues. Prepare

weekly/monthly reports

and present performance insights to management. Monitor KPIs, track team performance, and ensure service quality. Coordinate with internal teams to resolve customer complaints quickly. Conduct regular training and maintain accurate support records. Identify process improvements to enhance overall customer experience.

Requirements:

Experience as a

Team Lead or Senior Customer Support Executive

preferred. Excellent communication skills.

English & Tamil required

; Malayalam/Hindi/Kannada/Telugu preferred. Ability to manage and handle a customer support team efficiently. Strong leadership, reporting, and problem-solving skills. Background in Customer Support/BPO roles is an advantage.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund
Application Question(s):

1. Language Skills
o Are you fluent in both Tamil and English (speaking, reading, writing)?
? Yes / No

2. Additional Language
o Apart from Tamil and English, which one (or more) additional language(s) do you know?
? Malayalam
? Kannada
? Hindi
? None

3. Work Flexibility
o Are you willing to work on rotational shifts?
? Yes / No

4. Weekend Availability
o This role requires working on all weekends (Saturday & Sunday) with one weekly off on a weekday (Mon-Fri) only.. Are you comfortable with that?
? Yes / No

5. Public Holidays
o We operate on all government/public holidays (with double pay). Are you willing to work on these days?
? Yes / No

6. Work Setup
o Do you have access to a quiet workspace and reliable internet connection (for remote/night shifts)?
? Yes / No

7. Location & Commute
o Are you located in Tiruppur OR willing to relocate?
? Yes / No

Experience:

Customer support: 3 years (Preferred)
Work Location: In person