Customer Support Team Lead

Year    HR, IN, India

Job Description

? Ensuring profitable revenue.

? Reviewing performance and taking appropriate action for redressal where needed.

? Monitoring the work of the sales and support team by using daily reports.

? Keeping an eye on the new developments and trends in line with the company's vision document

and priority.

? Handling escalations of enrolled students, simultaneously managing their queries keeping them

retained with complete enrolment fees.

? Handle student complaints, Grievances provide appropriate solutions and alternatives within the

TAT; follow up to ensure resolution.

? Proven success in sales and Positive attitude to dealing with teams.

? Confident negotiator and ability to close the deal.

? Strong communication skills in written, oral, email, telephone and presentation.

? Excellent organizational and time management skills.

? Capable of hands-on problem-solving, with the ability to generate ideas and solutions.

? Capable of working independently and along with the team.

Job Type: Full-time

Pay: ?30,000.00 - ?50,000.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD4103220
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    HR, IN, India
  • Education
    Not mentioned
  • Experience
    Year