Job Description

About Rippling

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Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.



Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365--all within 90 seconds.



Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors--including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock--and was named one of America's best startup employers by Forbes.



We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

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We are building a world-class support team - committed to helping customers realize the full potential of Rippling - while also adapting to a growing customer base and product ecosystem. We are looking for a Global Payroll Supervisor to take on direct responsibility of supporting our Canada Payroll product. This will be a highly visible and strategic role where the Global Payroll Supervisor will play an integral role in coaching and developing a team while liaising directly with Customers, Product and Engineering counterparts.

What you will do

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Become a subject matter expert in the Canada Payroll product through direct customer support and product/engineering interaction Lead a team of Global Payroll specialists tasked with providing product support to customers Design and develop the onboarding program for team members as the team grows Ensure your team is set up with the tools and resources they need to help customers through the product release Own team performance and KPIs and drive improvements with data-driven experimentation Be the subject matter expert for support practices Collaborate with support leadership to refine and adapt operating processes and procedures Deliver product feedback to Product / Engineering counterparts to reduce the inbound contact rate or resolution time on support interactions Communicate effectively with executive leadership on projects, priorities, and goals

What you will need

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You have 2+ years of professional experience managing a Support team within a fast-paced environment, startup, or SaaS organization Canada Payroll experience is a plus Deep understanding of systems and operations with B2B products You have experience directly managing a distributed team Proven track record of maintaining SLAs Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Attention to detail and high level of accuracy. Excellent communication and interpersonal skills. Ability to handle sensitive information with confidentiality. Experience should include designing and overseeing training, QA, and metric management programs at Experience in performance management, including conducting evaluations and providing feedback.

Additional Information

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This role requires you to work in the PST shift

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This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week.