Job Description

Customer Success Associate - Tech Support (International)

Location: Gurgaon

Salary: ₹25,000 - ?31,000 CTC

Experience: Must have experience in Tech Support

Voice Process

About the Role:

We are hiring

Customer Success Associates

to provide high-quality technical support and customer service. The ideal candidate should have excellent English communication skills and prior experience in a Tech Support Voice Process.

Key Responsibilities:

Handle technical queries and troubleshooting via voice support Provide accurate solutions and ensure issue resolution Assist customers in configurations, troubleshooting, and account support Maintain high levels of customer satisfaction and quality standards Document customer interactions and escalate unresolved issues when needed

Requirements:

? Education: undergraduate/Graduate (Mandatory)

? Experience: Prior experience in a Tech Support Voice Process

? Skills: Excellent English communication, problem-solving ability

? Work Mode: Work From Office

? Working Days: 5 days a week, rotational shifts, rotational week off

? Transport: Both-way cabs provided(under 20 KM )

Job Types: Full-time, Permanent

Pay: ₹26,000.00 - ₹31,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person