Job Description

We are seeking a proactive and customer-centric Backhead Customer Support Executive who will manage backend customer service operations as well as outbound/inbound calling support. The role includes handling customer queries via phone, email & CRM, updating records, coordinating with internal teams, and ensuring timely resolution.

Key Responsibilities

Handle customer queries via

phone calls, email, WhatsApp

. Make

outbound calls to customers

for feedback, issue resolution, and follow-up. Attend

inbound service-related calls

and provide appropriate solutions. Coordinate with internal teams (Sales, Technical, Accounts, Operations) to resolve issues. Maintain customer records and documentation in CRM / Excel . Process service requests, complaints, orders, refunds, and follow-ups. Provide daily / weekly report summaries. Build and maintain positive customer relationships and satisfaction. Support backend operations, administrative tasks & data entry activities.

Required Skills & Qualifications

1-3 years of experience in Customer Support / Tele calling / Backend Support. Excellent communication skills in Hindi & Bengali . Good voice clarity with polite customer handling ability. Ability to multitask, problem-solve, and handle pressure situations. Graduates preferred; freshers with good communication skills may apply. Office Timing-10.30a.m-6.30p.m What we Offer

Attractive Salary Package

Performance Incentives

Career Growth & Promotion Opportunities

Training & Skill Development Programs

Friendly & Supportive Work Environment

Fixed Working Hours

Paid Sick Leave & Casual Leave

Festival & Birthday Celebrations

Team Engagement Activities

Interested candidate send their resume at hr@retailpe.in

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹11,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time
Work Location: In person