Job Description

Key Responsibilities:

Communicate with clients to resolve their product-related queries and provide high-quality support. Understand client concerns and troubleshoot functional issues related to the ERP system. Coordinate with internal teams, including ERP implementation and technical support, to resolve tickets efficiently. Support users across various departments in understanding ERP functionalities. Guide clients through business processes configured within the ERP system. Log, track, and manage client issues via the support system and maintain proper documentation. Assist with configuration and data updates within the ERP system based on client requests. Provide

end-user training

and post-go-live

hyper support

. Conduct periodic follow-ups with clients to ensure satisfaction and system usability. Help clients adopt best practices and improve user experience with the software. Participate in upgrade-related support, testing, and documentation. Report recurring issues and client feedback to the product or development team for improvements.

Key Requirements:

Bachelor's degree in Commerce (B.Com or equivalent) Strong communication and client-handling skills Problem-solving mindset and customer-first attitude
Job Types: Full-time, Permanent, Fresher, Internship

Pay: ?10,000.00 - ?15,000.00 per month

Shift:

Day shift Fixed shift
Work Location: In person