Job Description

Job description:

We're

STEM Play Labs

, a STEM-focused DTC startup building playful, purpose-led products for kids. We're looking for a

proactive, people-first problem solver

to join our team. This is a

hybrid role

blending

customer service, backend operations, and marketing support

-- perfect for someone who loves wearing many hats in a fast-paced environment.

What You'll Do

Respond to customer

emails, WhatsApp, and calls

with empathy and clarity Manage and update

Shopify backend

, optimizing as needed Coordinate with operations to track

orders, returns, and customer feedback

Assist in

influencer collaborations

and community partnerships Support marketing with

campaign setup, content calendars, tracking, and reporting

Maintain records of

queries, reviews, and CRM inputs

You're Good At

Clear, confident

communication

-- both spoken and written Staying organized, juggling multiple conversations, and

following up consistently

Using tools like

Google Sheets, Gmail, website CMSs

, and customer support platforms (Zendesk, Intercom, etc.) Taking initiative, solving problems, and working

without micromanagement

Bonus Points If You

Have worked at a

DTC brand or startup

Understand

influencer marketing

and social media engagement Have experience with

Shopify, WooCommerce, Wix

, or similar platforms
Job Types: Full-time, Permanent, Fresher

Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Health insurance Paid sick time
Expected Start Date: 13/10/2025