Job Description

Job Title : Customer Support Specialist

Experience : 2-3Yr

Location : Chennai

Budget: 6LPA Upto

Skills : customer-focused, tech-savvy professional with strong communication, problem-solving, critical thinking, and collaboration skills, ideally with SaaS experience and a passion for learning and supporting users.

Work mode: Onsite

Responsibilities:

Respond to customer inquiries promptly via phone, email, or chat. Develop in-depth knowledge of the product to assist with technical support and offer consultative guidance. Investigate and troubleshoot issues by using basic log-checking skills to quickly resolve customer concerns. Understand and address customer needs, providing guidance on specific product features. Analyze and document product malfunctions by testing various scenarios or simulating user issues. Inform customers about new features and enhancements. Follow up with customers to ensure their technical issues are fully resolved.
Update internal databases with details on technical issues and notable customer interactions.
Collaborate effectively with both internal and external stakeholders.

Requirements:

At least 2 years of experience in a customer support role, ideally within a SaaS environment. Strong interpersonal skills and excellent written and verbal communication abilities. Able to guide clients on using the application through training sessions and Q&A.
Comfortable collaborating across cross-functional teams to complete tasks.
A quick and passionate learner, with the ability to adapt to evolving product knowledge. Strong critical thinking skills, with an ability to understand underlying customer

concerns.

* Excellent problem-solving skills and emotional intelligence