Handle inbound and outbound calls related to customer inquiries, complaints, and service follow-ups.
Coordinate with the service centre team to schedule vehicle servicing, test drives, and customer appointments.
Resolve customer complaints promptly and escalate complex issues to the appropriate department.
Maintain customer records, service history, follow-up logs, and feedback reports.
Ensure timely communication regarding service reminders, delivery timelines, and special offers.
Conduct customer satisfaction surveys and collect feedback for improvement
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