Job Description

Responsibilities:

Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions to their concerns Troubleshoot and resolve complex customer issues, escalating to senior team members when necessary Collaborate with internal stakeholders to resolve customer complaints and improve overall customer experience Develop and maintain thorough knowledge of products and services to provide expert guidance to customers Identify and report trends, providing feedback to improve processes and procedures

Qualifications:

4+ years of experience in customer support, preferably in a fast-paced, dynamic environment Excellent communication and interpersonal skills, with a customer-centric approach Strong problem-solving and analytical skills, with the ability to think critically and outside the box Ability to work in a team environment, with a positive and adaptable attitude Proficiency in CRM software and Microsoft Office applications

Male candiate must be preferred...

Immediate joiner are preferred...

Job Type: Full-time

Pay: ₹15,999.00 - ₹49,999.00 per month

Schedule:

Night shift
Work Location: In person

Speak with the employer

+91 6284849960