Job Description

Handle customer queries and complaints via calls, emails, or chat. Provide accurate information about products and services. Ensure timely resolution of customer issues and maintain satisfaction. Maintain records of customer interactions and feedback. Follow up with customers to ensure their issues are resolved. Coordinate with internal departments (sales, technical, billing, etc.) for issue resolution. Update customer information in the database accurately. Meet performance targets such as response time, quality, and customer satisfaction. Identify and escalate complex issues to the concerned team. Contribute to improving customer experience through feedback and suggestions.

Customer Support Executive - Required Skills

Excellent

communication skills

(verbal and written). Strong

listening and problem-solving

abilities. Basic computer proficiency (MS Office, CRM tools). Ability to handle multiple queries and work under pressure. Positive attitude and

customer-first approach

. Good command over English and regional languages (if required). Patience, empathy, and professionalism while dealing with customers. Time management and multitasking ability. Knowledge of company products and services.

FOR MORE INFORMATION CONTACT ON 8827277596

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Paid sick time
Experience:

Customer support: 1 year (Required) chat support: 1 year (Required)
Language:

English (Required)
Shift availability:

Day Shift (Required)
Work Location: In person

Speak with the employer

+91 8827277596