Job Description

Desired Experience

0 to 3 years


Description

As a Customer Experience Specialist, you will play a pivotal role in shaping the overall customer journey and ensuring exceptional service delivery. You will be the frontline ambassador of our brand, responsible for building strong relationships with our customers and enhancing their experience at every touchpoint. Role: Customer Experience Specialist
Job Location: Baner Pune.
Technical & Professional skills :
Exp- 0-3 Years
Bachelor's degree in related fields preferred.
Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
Strong problem-solving abilities and a proactive approach to addressing customer needs.
Ability to multitask and thrive in a fast-paced, dynamic startup environment.
Proficiency in CRM software and other relevant tools for customer relationship management.
Passion for delivering exceptional customer experiences and driving positive change.
Benefits:
- The company offers complimentary meals three times a day(Breakfast, Lunch & Evening Snacks).
- Comprehensive health benefits package along with Term Life Insurance.
- Competitive salary and performance-based incentives.
- Continuous Upskilling and Re-skilling opportunities for career Advancement.
- Internal Job Switch Program facilitating skill acquisition and inter department mobility.
- Collaborative and inclusive work environment with a diverse team.
- Employee perks, such as flexible work arrangements and company events.



Published Date

28 April 2025


Location

Pune, India

*FPL Technologies is an Equal Employment Opportunity employer.
We do not discriminate based on race, religion,
color, national origin, gender, sexual orientation,
gender, disability.*