to support international customers. This is a full-time, work-from-office position where you will handle inbound calls, resolve queries, and ensure high-quality customer service delivery for global clients.
Location
: Hinjewadi Phase 3, SEZ - Pune
Compensation (Approx. In-Hand)
12-17 months exp.: ₹24,000-25,000 training | ?27,000-28,000 post-training
18-23 months exp.: ₹26,000 training | ?29,000-30,000 post-training
24+ months exp.: ₹28,000-29,000 training | ?31,000-32,000 post-training
Key Responsibilities
Manage inbound international calls with professionalism
Address billing & account-related concerns
Provide quick resolution for service or technical issues
Document customer interactions accurately
Meet targets (CSAT, AHT, Quality standards)
Eligibility
Graduate / Undergraduate with minimum 1 year of International BPO voice process experience
Excellent spoken English
Strong customer handling and problem-solving skills
Work Schedule & Benefits
5 days/week, rotational offs
US night shifts (from 6 PM onwards, 9 hrs)
WFO with two-way AC cab facility
PF, health insurance, and permanent employment
Job Types: Full-time, Fresher
Benefits:
Commuter assistance
Health insurance
Provident Fund
Education: