: ?10,000/- to ?20,000/- (Salary is negotiable for the right candidates)
Contact
: hr.ipshopy@gmail.com | 7219525259 | 9342525252
Location
: ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra - 431006
Job Summary:
The
Customer Support Specialist
will serve as the first point of contact for sellers and customers, helping them resolve issues, answer questions, and ensure a positive experience with the ipshopy.com platform. This role is ideal for someone who is patient, tech-savvy, and enjoys problem-solving.
Key Responsibilities:
Respond promptly to customer and seller inquiries via chat, email, and phone
Assist users with store setup, order issues, payment gateway integration, and account management
Troubleshoot technical problems and escalate complex cases to the relevant internal teams
Maintain accurate records of interactions, issues, and resolutions in the CRM system
Guide users through platform features, policies, and best practices
Provide timely follow-ups to ensure issue resolution and customer satisfaction
Collaborate with technical, onboarding, and sales teams to improve the overall user experience
Stay updated on product features, updates, and industry practices to support customers effectively
Qualifications:
Bachelor's degree in any discipline
(minimum qualification)
1 years of experience in customer service, technical support, or help desk roles
Excellent communication skills - verbal and written
Strong problem-solving abilities and patience in dealing with varied customer personalities
Proficient in
MS Word, Excel, PowerPoint
, and internet usage for support and reporting tasks
Comfortable using CRM tools, helpdesk software, and chat platforms
How to Apply
Interested candidates should send their updated resume along with a cover letter to
hr.ipshopy@gmail.com
. You can also contact us at
7219525259
or
9342525252
for more details.
We are excited to have you join us in helping ipshopy.com grow and thrive in the digital world!
ipshopy.com is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse work environment for all employees.
Job Type: Full-time
Pay: ?10,000.00 - ?12,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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