Job Description

Job Title: Customer Support Specialist
City: Bengaluru
State/Province: Karnataka
Posting Start Date: 1/28/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.


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Role Purpose

The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per clienta?Aa?A?a?A?s/ project requirements

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Roles & responsibilities-


Strong understanding of customer service and online retail operations. Excellent communication and problem-solving skills. Good to have experience in eCommerce store management (preference with background in Magento or Adobe Commerce). Ability to work in a fast-paced environment and adapt to evolving eCommerce trends. Proficient in Microsoft tools such as Word, and Excel.

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Deliver

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Performance Parameter

Measure

1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput %


2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation


3. MIS & Reporting 100% on time MIS & report generation



Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.


Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.