Job Description

About AdriaScan
AdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we have implemented our solutions for over 3300+ customers across more than 120 countries worldwide.
Our solutions are industry standard, and we are approved supplier of passport/ID scanning solutions for some of the largest hotel groups such as Marriott, Hilton, Accor, and IHG.
If you are interested in working in a multicultural environment in a stable and growing innovative company, contact us as we would love to hear from you!
Duties & Responsibilities
New team member is required to work from office.
As Customer Support Specialist your primary goal will be to keep track of all company customers and provide technical support.
Primary responsibilities will include:

• Provide technical support, perform installations, and conduct training services to users of AdriaScan software solutions
• Receive, record, analyse, and resolve AdriaScan's clients' requests for assistance and/or additional information
• Communicating with customers via phone and email
• Solving problematic customer situations in coordination with other company departments
• Keeping customer accounts and information up to date in Salesforce

You will also have agile mindset with a clear focus on company's clients, products, and goals, willing to learn and to apply newly acquired knowledge to improve your and your colleagues' work results.
Required Knowledge, Skills & Experience
As a Customer Support Specialist, you will need the following knowledge, skills, and experience:

• Minimum 1 year of experience in customer services or customer support role
• Working experience with customer support software solutions
• Working experience with CRM - Salesforce CRM experience is an advantage
• Very good communication and collaboration skills
• Very good knowledge of English language (spoken and written)
• Very good analytical and problem-solving skills
• Good knowledge of second European language (Spanish, German, French) is an advantage
• BSc in Information Technology or relevant diploma

Please note that the job interview will be conducted in English.
Offer of Benefits to Our Employees
We at AdriaScan are proud of our success and we consider our employees important part of that success. The following are some of benefits we offer to our employees:

• Relaxed working atmosphere in fast-paced growing business
• Possibility of promotion and pay rise based on work results and increased responsibilities

Skills Required