Job Description

Key Responsibilities

Handle

customer queries related to invoice extraction and processing

with accuracy and clarity. Support clients in resolving issues related to document processing workflows. Review, validate, and annotate data extracted from invoices and other documents. Ensure high accuracy in document-based data processing while meeting turnaround times. Collaborate with technical teams to escalate complex cases and provide feedback for process improvement. Maintain detailed logs of customer interactions, issues, and resolutions.

Required Skills & Experience

Mandatory:

Prior experience in

Invoice Extraction / Invoice Processing.

Experience in

Data Extraction from Documents

or as a

Data Annotator for Documents.

Strong understanding of OCR tools, invoice formats, and document workflows. Good communication skills (written & verbal) to interact with clients effectively. Attention to detail and ability to work with large volumes of data. * Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.