Job Description

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About Us
EagleViewxc2xae is a leading provider of aerial imagery, property insights, and software that transforms the way people work. We hold over 300 patents and own an extensive geospatial data and imagery library encompassing 94 percent of the US population! Our company provides the most accurate data, enabling customers in the government, construction, solar, and insurance industries to make timely, informed, and better decisions.
Overview
EagleView is hiring a quality-focused Customer Support Specialist I to join our supportive and fun team. The Customer Support Specialist I will answer questions over email, and live webchat about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers concerns with a focus on first-call resolution. We focus on training from the beginning and give our workforce members the tools they need to succeed long-term. EagleView is a dynamic, growing company with tremendous opportunities for motivated employees. Join our Customer Support team and learn about our business from the ground up. The sky is the limit!
Responsibilities

• Answer emails, and chats from potential customers and existing clients

• Quickly assess customer issues to provide accurate support

• Explore and understand customers needs and exceed their expectations

• Complete all required trainings and stay informed about company news, department processes, and procedures

• Maintains a high standard of professionalism with our customers

• Can adhere to department performance goals and production standards

• Able to work independently while knowing how/when to handle or escalate critical customer issues

• Maintain individual performance relative to traceable metrics and quality standards in relation to department goals and objectives

• Able to execute Tier One responsibilities such as order entry, basic account management, and post-delivery support tasks with coaching

• Other duties as assigned

Qualifications

• Must be at least 18 years of age

• Minimum of 1 year of Customer Service experience

xc2xb7 Able to work in a fast-paced environment and easily pivot with changing business needs
xc2xb7 Proficient with Microsoft Office Suite (Excel, Outlook, Word)
xc2xb7 Must be computer savvy and able to navigate multiple applications simultaneously
xc2xb7 Able to work under pressure and remain flexible to changing schedules and demands

• Strong verbal and interpersonal communication skills

• Must be detail-oriented, organized, and able to multi-task

• Capable of managing challenging customers and building rapport

• Able to de-escalate issues efficiently and appropriately

• Possess strong problem-solving and analytical skills

xc2xb7 Able to collaborate with and contribute to a team environment
xc2xb7 Must be able to work independently with minimal supervision
xc2xb7 Other duties as assigned
xc2xb7 Weekend Availability on Sat & Sun a MUST
Preferred Qualifications:
xc2xb7 Familiarity with CRM software; Salesforce
xc2xb7 Previous experience in a remote role
xc2xb7 Previous experience in a call center environment