Job Description

Job Title:

Customer Acquisition & Lead Qualification Specialist - Real Estate

Location:

Gurgaon / NCR

Experience:

0-3 Years

Industry:

Real Estate (Residential / Luxury)

Role Overview

The Customer Acquisition & Lead Qualification Specialist will be responsible for

managing incoming leads

,

qualifying genuine buyers

, and ensuring only

high-intent, budget-fit prospects

are passed to the sales team. The role focuses on

lead screening, nurturing, and conversion support

, not paid lead generation.

Key Responsibilities

Manage inbound leads received from digital campaigns, property portals, walk-ins, and channel partners. Qualify buyer leads based on

budget, location preference, intent, timeline, and funding readiness

. Filter out non-serious, broker, or irrelevant inquiries. Conduct initial buyer conversations via call, WhatsApp, or email to understand requirements. Assign only

qualified and verified leads

to the sales team. Ensure timely follow-ups and lead nurturing until the site visit is ready. Maintain accurate lead data, notes, and status updates in CRM. Coordinate with sales teams to track lead progress and feedback. Re-engage cold or dropped leads through structured follow-up plans. Support site visit scheduling and pre-visit buyer alignment.

Required Skills & Experience

3-6 years of experience in

real estate lead management, pre-sales, or customer acquisition support

. Strong understanding of

real estate buyer psychology and qualification criteria

. Excellent communication and negotiation skills. Hands-on experience with

CRM tools

(LeadSquared, Zoho, Salesforce, etc.). Ability to handle high lead volumes while maintaining quality. Strong coordination skills with sales teams.

Preferred Qualifications

Experience working with

mid-segment or luxury residential projects

. Knowledge of the Gurgaon / NCR real estate market. Experience in handling

high-ticket buyer inquiries (?2 Cr+)

.

What We Offer

Structured sales support role (no ad management) Performance-linked incentives based on qualified conversions Opportunity to work on premium real estate inventory
Job Type: Full-time

Pay: From ?25,000.00 per month

Work Location: In person