Job Description

We are looking for a

Customer Support Executive

to manage customer queries, returns/exchanges, and shipping coordination for our women's clothing brand. The ideal candidate should be customer-oriented, detail-driven, and comfortable handling both calls and online communication while ensuring a smooth order fulfillment process.

Key Responsibilities

Handle

customer queries

across phone, email, WhatsApp, and social media DMs. Manage

returns and exchange requests

in line with company policies, ensuring a smooth customer experience. Answer incoming calls promptly and professionally, addressing queries regarding products, orders, and policies. Coordinate with the

warehouse/logistics team

for timely shipping, tracking, and delivery of customer orders. Maintain accurate records of customer interactions, returns, and issue resolutions. Proactively follow up with customers to ensure satisfaction and build long-term relationships. Assist in preparing daily/weekly reports on customer queries, return ratios, and shipping performance. Collaborate with internal teams (operations, marketing, and production) to resolve customer concerns quickly.

Requirements

Graduate in any discipline; prior experience in

customer support/operations in fashion, e-commerce, or retail

preferred. Excellent

communication skills

in English and Hindi (written & verbal). Strong problem-solving skills with a

customer-first attitude

. Familiarity with

order management systems, shipping portals, and MS Excel

. Ability to multitask and manage time effectively. Positive, patient, and professional demeanor when dealing with customers.
Job Type: Full-time

Pay: ₹12,943.93 - ₹25,000.00 per month

Application Question(s):

Have you worked for an e-commerce /online brand in past? if yes, what was the brand? What is your current CTC? What is your expected CTC?
Work Location: In person

Speak with the employer

+91 8178819095