Respond to customer inquiries via phone, email, chat, or ticketing systems
Resolve customer issues in a timely, accurate, and professional manner
Maintain detailed records of customer interactions in CRM systems
Escalate complex or unresolved issues to the appropriate teams
Follow company policies, procedures, and service standards
Ensure customer satisfaction and contribute to service improvement initiatives
Qualifications & Skills:
Graduate or equivalent; higher education is a plus
Previous experience in customer service or support preferred
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Basic computer skills and familiarity with CRM or support tools
What We Offer:
Competitive salary and benefits
Supportive team environment
Training and growth opportunities
Job Type: Full-time
Pay: ?12,000.00 - ?30,000.00 per month
Work Location: In person
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