Job Description

Job description:

We are hiring a Customer Support Specialist to manage and support our international (USA) clients. The selected candidate will be responsible for client onboarding, relationship management, service demonstrations, and ensuring a smooth and professional customer experience. This role involves close coordination with internal teams and regular client interactions to ensure high service quality and customer satisfaction.
Key Responsibilities

Reach out to international leads to understand their requirements and schedule onboarding meetings Conduct product and service demonstrations, explaining processes and pricing Build and maintain strong client relationships from onboarding to regular feedback meetings Proactively follow up with potential and existing clients to nurture relationships Maintain accurate lead and follow-up data in the CRM Coordinate with internal teams to ensure smooth service delivery Share regular updates and reports with management
Required Experience & Skills

Mandatory experience in

BPO/KPO

or handling

USA / international clients

Excellent English communication skills (verbal and written) Strong customer handling and rapport-building abilities Problem-solving skills with attention to detail Customer advocacy and retention expertise Prior experience in customer support, customer success, or client onboarding roles
Shift Requirement (Mandatory):

Candidates must be willing and able to work in a

night shift (8:00 PM - 5:00 AM IST)

to support USA clients.
Preferred Candidate Profiles

International Customer Support Executive Customer Success Executive Voice / Chat Process Executive Project Coordinator Customer Service Representative
Job Type: Full-time
Benefits:

Food provided
Job Types: Full-time, Permanent

Pay: ?16,477.17 - ?42,629.22 per month

Benefits:

Cell phone reimbursement Food provided Paid sick time
Work Location: In person