Job Description

We are hiring a Customer Support Specialist

to manage and support our international (USA) clients. The selected candidate will be responsible for client onboarding, relationship management, service demonstrations, and ensuring a smooth and professional customer experience. This role involves close coordination with internal teams and regular client interactions to ensure high service quality and customer satisfaction.

Key Responsibilities

Reach out to international leads to understand their requirements and schedule onboarding meetings Conduct product and service demonstrations, explaining processes and pricing Build and maintain strong client relationships from onboarding to regular feedback meetings Proactively follow up with potential and existing clients to nurture relationships Maintain accurate lead and follow-up data in the CRM Coordinate with internal teams to ensure smooth service delivery Share regular updates and reports with management

Required Experience & Skills

Mandatory experience in

BPO/KPO

or handling

USA / international clients

Excellent English communication skills (verbal and written) Strong customer handling and rapport-building abilities Problem-solving skills with attention to detail Customer advocacy and retention expertise Prior experience in customer support, customer success, or client onboarding roles

Shift Requirement (Mandatory):

Candidates must be willing and able to work in a

night shift (8:00 PM - 5:00 AM IST)

to support USA clients.

Preferred Candidate Profiles

International Customer Support Executive Customer Success Executive Voice / Chat Process Executive Project Coordinator Customer Service Representative
Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Food provided
Work Location: In person