Andaaz Fashion is a Delhi-based fashion e-commerce brand that offers a wide range of ethnic and contemporary wear to customers worldwide. It focuses on quality and customer satisfaction.
Key Responsibilities
Handle customer interactions across multiple channels, including calls, chats, emails, leads, and social media platforms.
Respond promptly to customer inquiries and provide accurate, valid, and complete information using the right tools and processes.
Manage order-related queries, including order status, returns, exchanges, cancellations, and product-related information.
Build and maintain strong relationships with customers through open, interactive, and professional communication.
Resolve customer complaints effectively by identifying issues, providing appropriate solutions, and following up to ensure resolution.
Maintain detailed records of customer interactions, feedback, and actions taken.
Collaborate with internal teams (merchandising, logistics, operations) to ensure smooth order fulfillment and service delivery.
Identify recurring issues and escalate to management for process improvements.
Meet performance targets, including response time, resolution rate, and customer satisfaction scores.
Candidate Requirements
Male candidates only.
Minimum 1-2 years of experience in customer support, preferably in a BPO voice process or premium domestic process.
Strong communication skills in English (both written and spoken)
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Familiarity with CRM systems, MS Office, and e-commerce platforms will be an advantage.
Must be comfortable with rotational shifts and rotational weekly offs (70-day shift, 30-night shift).
* Problem-solving attitude with patience and empathy in handling customers.
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