Customer Support Specialist
Year Chandivali, Mumbai, Maharashtra, India
Job Description
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Customer Support Specialist A candidate responsible for handling customer, identify the needs of customers, resolve issues, and provide solutions. Their primary objective is to enhance customer relationships and ensure positive experiences. As a Customer Support Specialist, you\xe2\x80\x99ll play a crucial role in maintaining our company\xe2\x80\x99s reputation for excellent customer service. Responsibilities:
+91 9547012010
- Responding to Customer Queries:
- Address customer inquiries promptly and accurately via inbound call.
- Provide timely and helpful responses to resolve issues effectively.
- Identifying Customer Needs:
- Understand customer requirements and assist them.
- Analyze customer feedback to identify areas for improvement.
- Investigate and report any product malfunctions or technical issues.
- Sharing Insights with Teams:
- Communicate feature requests and effective workarounds to team members.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Requirements and Skills:
- Experience:
- Graduate with minimum 6 month of work experience in customer service only, preferably inbound services. (Customer service / Hospitality (front Desk) / International calling experience / Telecom / D2H / Calling / Tele caller/ Tele sales/ Collections).
- Communication Skills: Excellent communication skill, Versant level 5 must.
- Shift: Six days Working & 1 rotational week-off, 9 hours shift.
- Working structure 24x7 (Male), 7am to 9pm (females, no night shift for females).
- Interview Process:
- HR screening round
- Operations interview
- Versant assessment (VETI 5), Numerical assessment and Psychometric test.
- Final client Interview (Face to Face)
- Rotational shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
- Chandivali, Mumbai, Maharashtra (Required)
- Chandivali, Mumbai, Maharashtra: Relocate before starting work (Required)
+91 9547012010
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Job Detail
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Job IdJD3244027
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChandivali, Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear